Readers of this blog know I experience plenty of businesses with bad service. I like to tell of the good; it just doesn’t happen that often. Today it did.
I called Burns Florist in my hometown of Fort Smith Arkansas. I was ordering flowers for the funeral of my great uncle, Van Brown who was the oldest living letterman for the Arkansas Razorbacks.
The staff asked questions about him and our family. As I explained of Uncle Van, this fellow Razorback said she would be honored to take care of my requests. Her closing words were, “We will take care of him as if he were one of our own”.
Wow! Just remembering our conversation brings the tears back to my eyes. Some people just sell products and services; the good ones affect our lives.
What do you do?
