‘Good morning’ came from about six of the nine people working in this small Southern diner. And then all nine stood there as I sat on a stool to order breakfast. The person whose job it was to take care of patrons at the bar was waiting on someone else.
The other eight, having no customers to wait on, simply stood there and watched. After all, they had said ‘Good morning’ as they were likely taught by the manager. (That’s the manager who was likely told by his district manager to have the employees say ‘Good morning’ to everyone entering the diner.)
This very situation happens in many businesses. It is an indication of ‘training’ a person to do something as compared to educating them.
Training consists of telling the person what to do. Educating is having the person understand what you desire as an end result.
Are you training or educating your employees?
